Privacy Policy

Last updated: June 23, 2025

Jack Innovations ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website, services, and text messaging program.

1. Information We Collect

We may collect the following types of information:

  • Contact information — such as your name, phone number, and email address when you contact us, request services, or opt in to communications.
  • Business information — details related to IT and low voltage services we provide to you.
  • SMS messaging data — your mobile phone number, message content, delivery status, and opt-in/opt-out records when you participate in our text messaging program.
  • Website usage data — basic technical information such as browser type and pages visited, if collected through standard web server logs.

2. How We Use Your Information

We use your information solely to operate our business and communicate with you. This includes:

  • Providing IT and low voltage services
  • Responding to inquiries and support requests
  • Scheduling appointments and service visits
  • Sending two-factor authentication (2FA) codes for account security
  • Sending transactional notifications you have opted in to receive
  • Maintaining records required for messaging compliance

We do not sell, rent, trade, or share your personal information or mobile phone number with third parties for their marketing purposes. Your information is used only for direct communications related to our services with you.

3. Text Messaging Program

Jack Innovations may send SMS text messages to customers and contacts who have provided express consent. Messages are used only for direct business communications, including:

  • Two-factor authentication (2FA) and account verification
  • Appointment scheduling and service reminders
  • Responses to your inquiries
  • Service-related notifications (only if you have opted in)

We do not send unsolicited marketing messages. Message frequency varies based on your interactions with us.

Message and data rates may apply. Check with your mobile carrier for details.

Opt-In

You may opt in to receive text messages by:

  • Providing your mobile number and express consent during a phone call, in person, or by email when requesting our services
  • Replying YES or another designated keyword to an initial message from us, when applicable
  • Checking an SMS consent box on a form on our website or in a service agreement, where available

Consent to receive text messages is not a condition of purchasing our services.

Opt-Out and Help

  • Reply STOP to any message to unsubscribe from text messages.
  • Reply HELP for assistance or contact us using the information below.
  • After opting out, you may receive a final confirmation message. We will not send further messages unless you opt in again.

4. How We Share Information

We do not sell your personal information. We may share information only in these limited circumstances:

  • Service providers — such as our SMS delivery provider (Telnyx), solely to transmit messages you have agreed to receive. These providers are contractually required to protect your data and may not use it for their own purposes.
  • Legal requirements — when required by law, court order, or to protect our rights and safety.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, with continued protection of your information.

5. Data Retention

We retain personal information and opt-in/opt-out records only as long as necessary to provide our services, comply with legal obligations, and maintain messaging compliance records. When information is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data from unauthorized access, alteration, or disclosure.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal retention requirements
  • Opt out of text messages at any time by replying STOP

To exercise these rights, contact us using the information below.

8. Children's Privacy

Our services and messaging program are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

See also our Terms of Service.